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book with the best priceWe appreciate you visiting our websites and we thank you for your interest in our company. Protection of personal data is a very important issue for us. Therefore, the processing of personal data of a data subject, for instance of names, postal or e-mail addresses and phone numbers, is carried out in accordance with the applicable European and national legislation.
If data processing is necessary, but there is no legal basis for such processing, we generally request a consent from the data subject.
You can revoke your declaration of consent with future effect at any time. Please contact then the controller. Contact information is indicated at the end of this data protection statement.
In the following chapters, our company Frankenhotel Drei Kronen Memmelsdorf GmbH would like to inform the general public about nature, extent and purpose of the data processed. In this data protection statement the persons concerned shall furthermore be informed of the rights granted to them.
Definitions
The data protection statement of our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, is based on the terms, which the European legislative and regulatory authority uses in the EU General Data Protection Regulation (hereinafter called “GDPR”). Our data protection statement aims to be easy to read and to understand by general public as well as by our guests or business partners. To guarantee this we shall first explain the terms used.
We use in this data protections statement and on our internet homepage, inter alia, following terminology:
Personal data means any information relating to an identified or identifiable natural person ('data subject'). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Data subject means any identified or identifiable natural person whose personal data is processed by the party responsible for the processing.
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Controller or the party responsible for the processing means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Rights of the data subject
Right to confirmation: Every data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed.
If a data subject wishes to make use of this right of confirmation, he/she can contact the controller at any time.
Right of access by the data subject: Any data subject affected by the processing of personal data shall have the right at any time and free of charge to obtain from the controller information concerning the personal data stored about him or her and to get a copy of such information. Furthermore, the European legislative and regulatory authorities have granted to the data subject rights on the following information:
Further, the data subject has also right of access to information, whether personal data are transferred to a third country or to an international organisation. If that is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.
When the data subject wishes to make use of this right of access, he or she can at any time contact the data processing controller.
Right to rectification: Every data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Further, taking into account the purposes of the processing, the data subject shall also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If the data subject wishes to make use of this right of rectification, he or she can at any time contact the data processing controller.
Right to erasure (right to be forgotten): Every data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, where one of the following grounds applies and data processing is not necessary:
If one of the abovementioned reasons applies and the data subject would like to demand erasure of his or her personal data, which have been stored by the Frankenhotel Drei Kronen Memmelsdorf GmbH, he or she can at any time contact the controller. The request of the data subject will be fulfilled promptly.
If the personal data have been made public by our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, and if our company as controller is obliged pursuant to GDPR, article 17, paragraph 1 to erase the personal data, our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers which process the disclosed personal data that the data subject has requested from these other data controllers the erasure of all links to such personal data or of copies or replications of such personal data. This paragraph shall not apply if processing is necessary. The controller will then case-by-case make the necessary arrangements.
Right to restriction of processing: Each data subject affected by the processing of personal data shall have the right to request from the controller restriction of processing where one of the following condition applies:
If one of the abovementioned reasons is present and the data subject would like to request restriction of his or her personal data, which have been stored by the Frankenhotel Drei Kronen Memmelsdorf GmbH, he or she can at any time contact the controller. The restriction of processing will be effectuated without delay.
Right to data portability: Each data subject affected by the processing of personal data shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. He or she has also the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to GDPR, point (a) of Article 6(1) or point (a) of Article 9(2) or on a contract pursuant to point (b) of Article 6(1) and the processing is carried out by automated means. Right of data portability shall not apply to processing necessary for the performance of a task to be carried out in the public interest or in the exercise of official authority delegated to the controller.
In exercising his or her right to data portability pursuant to GDPR, Article 20, paragraph 1, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this right shall not adversely affect the rights and freedoms of others.
In order to enforce the right to data portability the data subject can at any time contact the controller.
Right to object: Each data subject affected by the processing of personal data shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on GDPR, point (e) or (f) of Article 6(1). This also applies to profiling based on those provisions.
In case of an objection our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, shall no longer process the personal data, unless we can show compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the purposes of establishment, exercise or defence of legal claims.
Where personal data are processed by our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This includes also profiling to the extent that it is related to such direct marketing.
Where the data subject submits an objection to Frankenhotel Drei Kronen Memmelsdorf GmbH against processing for direct marketing purposes, the personal data shall no longer be processed for such purposes by Frankenhotel Drei Kronen Memmelsdorf GmbH.
Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to GDPR, Article 89(1), the data subject, on grounds relating to his or her particular situation, shall have the right to make an objection to Frankenhotel Drei Kronen Memmelsdorf GmbH against processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may directly contact the controller. In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.
Automated individual decision-making, including profiling: Each data subject affected by the processing of personal data shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on him or her, or in a similar manner significantly affects him or her. The aforementioned right shall not apply, if the decision
If the decision to enter into, or to perform, a contract between the data subject and the controller is required, or if the decision is made with the explicit consent of the data subject, our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.
If the data subject wishes to assert the right of automated individual decision-making, he or she can contact the controller at any time.
Right to revoke the declaration of consent: Each data subject affected by the processing of personal data shall have the right to withdraw his or her consent at any time.
If the data subject wishes to make use of the right to revoke the declaration of consent, he or she can contact the controller at any time.
Right to lodge a complaint with a supervisory authority: Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this Regulation.
Competent authority:
The Bavarian State Commissioner for Data Protection
Prof. Dr. Thomas Petri
P.O. Box 22 12 19
80502 München
or:
Wagmüllerstraße 18
80538 Munich
Phone: +49 89 - 21 26 72-0
Fax: +49 89 - 21 26 72-50
E-Mail: poststelle@datenschutz-bayern.de
Website: https://www.datenschutz-bayern.de
Cooperation with processors and third parties
If we disclose data to other people and companies (processors or third parties) as part of our processing, transmit them to them or otherwise grant them access to the data, this will only be done on the basis of legal permission (e.g. if the data is transmitted to third parties, as to payment service providers, in accordance with Art. 6 Para. 1 b GDPR for the fulfillment of the contract), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).
If we commission third parties to process data on the basis of a so-called "order processing contract", this is done on the basis of Art. 28 GDPR.
Routine deletion and blocking of personal data
The controller processes (in this connection also: stores) the personal data of the data subject only for the period necessary to achieve the purpose of the storage or,
if the processing is required by the European legislative and regulatory authorities, or laid down in another law or regulation to which the controller is liable.
If the purpose of the storage ceases to apply, or if a storage period prescribed by the European directives and regulations or by any other relevant legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.
Privacy in recruitment and in the application process
The controller collects and processes personal data for the purposes of the application procedure. The processing can also be done electronically. This is particularly the case where an applicant submits the corresponding documents to the controller by means of electronic communications, e.g. by e-mail. If the controller concludes a contract of employment with one applicant, the transmitted data are stored for the purpose of executing the employment relationship in compliance with the statutory provisions. If the controller does not conclude a contract of employment with any of the applicants, the application documents will automatically be deleted six months after the notification of letter of rejection, provided that deletion does not conflict with any other legitimate interests of the controller. In this context other legitimate interest means for instance a burden of proof in legal proceedings pursuant to the General Law on Equal Treatment (AGG).
Security of personal data
Our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, shall take numerous technical and organizational measures in order to protect your personal data against accidental or illegal destruction, alteration, loss, unlawful disclosure or unauthorized access.
Nevertheless, for instance internet-based data transfer can principally bear gaps in the security, and therefore absolute protection cannot be guaranteed. For this reason, any data subject is free to communicate personal data to us in an alternative way, for instance by telephone.
Website Encryption
This site uses SSL- or rather TLS-encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http: //" to "https: //" and by the lock symbol in the browser line.
If encryption is activated, the data that you transmit to us cannot be read by third parties.
Collection of general data and information
The website of Frankenhotel Drei Kronen Memmelsdorf GmbH collects a number of general data and information each time the website is accessed by data subject or an automated system. This general data and information is stored in the log files of the server. Following data can be collected:
When using this general data and information, our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, does not draw any conclusions about the data subject. In fact, this information is needed in order:
This collected data and information is therefore evaluated by our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, on the one hand statistically, and on the other hand to increase data protection and data security in our company, and last but not least to ensure the best possible level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by the data subject.
This data is not amalgamated with other data sources.
This data is recorded on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - the server log files must be recorded for this.
Request by E-Mail, Phone or Fax
If you contact us by e-mail, phone or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried.
The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - especially legal storage periods - remain unaffected.
Data transmission via web form
Data subject has an option to register on the website of the controller stating his or her personal data. During the registration process the respective entry windows indicate, which personal data are transmitted to the controller. The personal data entries made by the data subject are exclusively intended for internal use of the controller, this data is collected and stored for the purposes of own use. The controller can transmit the data to one or to several processor(s), e.g. to parcel service which also makes only internal use of the personal data and acts under the responsibility of the controller.
By registration on the website of the controller the following data is also stored: data subject’s IP address, which the internet service provider has assigned, the date and the exact time at the moment of the registration. These data are stored against the background of being the only way to prevent misuse of our services. If necessary, these data can enable clearing up offences or copyright infringements committed. Insofar it is necessary to store this data as to protect the controller. In general, these data are not transmitted to a third party, unless there is a legal obligation to a transmission, or the data transmission serves legal pursuit of rights or criminal prosecution.
When the data subject registers himself or herself on the website and voluntarily supplies personal data, it enables the controller to offer to him or her content and services, which can by the very nature of the issues only be offered to registered users.
This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried.
The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - especially legal storage periods - remain unaffected.
Links to other websites
Our websites contain links to other websites (so called external links).
Our company, Frankenhotel Drei Kronen Memmelsdorf GmbH, is as a supplier responsible for the contents of our own as required by the European and national legislation in force. Our own contents are to be distinguished from links to contents provided by other suppliers. We have no influence over whether or not operators of other websites comply with the European and national data protection regulations in force. Please learn more about the data protection statements on the websites of the respective suppliers.
Cookies
We use cookies in order to further improve our internet presentation for you, make it more user-friendly and to tailor it as well as possible to meet your needs. Cookies are small text data files, which a webserver sends to your internet browser when you visit a website. The cookies are stored locally on your terminal (personal computer, notebook, tablet, smartphone etc.).
Numerous websites and servers use cookies. Many cookies contain so called cookie ID, which is a unique identifier of the cookie. Cookie ID consists of a string of characters through which websites and servers can trace back the actual web browser, on which the cookie is stored. This allows the visited web pages and servers to distinguish the individual browser of the data subject from other web browsers that contain other cookies. A specific web browser can be recognized and identified by the unique cookie ID. The purpose of this information is to automatically recognize you and to facilitate your navigation, when you visit the website again with the same device.
You can also consent or reject cookies - also for web tracking - via the settings of your web browser. You can configure your web browser so that it blocks cookies generally, or you will be warned in advance when a new cookie is about to be stored. In this case, however, the functionality of the website may be impaired (for example when placing orders). Your browser also offers a function to delete cookies (for instance by choosing “Clear browsing data”. This is possible in all common web browsers. Further information can be found in the user manual or in the settings of your browser.
First-party cookies: First-party cookies are permanent cookies that are stored on the computer and only lose their validity when the expiry date assigned to them has expired. The word "party" refers to the domain from which the cookie originated. In contrast to third-party cookies, first-party cookies usually come from the website operator itself. They are therefore not accessible to browsers across domains. For example, website A assigns a cookie A, which is not recognized by website B, but can only be recognized by website A. This means that data cannot be passed on to third parties.
Third-party cookies: With a third-party cookie, the cookie is set and recorded by a third party. These cookies are mostly used by advertisers who use their cookies on other websites to collect information about website visitors using the cookies. These are data records that are stored in the user's web browser when he visits a page with the advertisement. If he visits a page with advertising from the same provider again, he will be recognized.
Booking system DIRS21
On this website, we use the online booking tool DIRS21 from TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany, to facilitate the online booking of accommodation and other travel services and to process enquiries.
We would like to strengthen your trust in the DIRS21 booking system integrated on this website and make the booking procedure and the handling of the data collected during the booking process transparent for you. For this reason, you will find out here what information is requested from you and how this information is processed.
It is not necessary for you to provide any personal information in order to check availability with hotels and other hosts.
If you wish to book a free room or a package, personal data of yours is required for the booking, in particular name, address, telephone number and your e-mail address. These data are stored in the system under a booking number for each booking and are communicated to the booked host by fax. The booked host can view this data again at any time in a protected customer area accessible only to him/her. An export or automatic further processing is not possible. We would like to expressly point out that your e-mail address in particular will not be used for advertising or mass mail purposes.
We may use third-party service providers to process your personal data on our behalf for the above-mentioned purposes. For example, we may share some information about you with these third parties so that they can contact you directly by e-mail (for example, to receive a subsequent evaluation of your travel experience).
The DIRS21 booking system does not use "cookies".
The legal basis for the processing of personal data for online bookings made through DIRS21 is Art. 6 Para. 1 lit. b GDPR. With regard to voluntary data, the legal basis for the processing of data is Art. 6 Para. 1 lit. a GDPR.
As a user of the DIRS21 booking system integrated on this website, the operator "TourOnline AG" will provide you with information on what information has been recorded by the system. This service is free of charge. If required, please send an e-mail to kundenservice@dirs21.de or call the DIRS21 customer hotline on +49-7153-925050.
If you so wish, the operator "TourOnline AG" will delete the personal data recorded in the DIRS21 booking system as soon as the date of arrival notified by the booking is reached. This service is free of charge, if required please contact us by e-mail at kundenservice@dirs21.de or call the DIRS21 customer hotline at +49-7153-925050. You will then receive a confirmation of the deletion of your data.
Further information on data protection can be found in the TourOnline AG data protection declaration at
https://www.dirs21.de/en/privacy/
Customer Alliance
This website incorporates a Customer Alliance widget for displaying ratings. The provider is CA Customer Alliance GmbH, Ullsteinstraße 130, Turm B, 12109 Berlin, Germany, info@customer-alliance.com, +49 - 30 - 76289000 (https://www.customer-alliance.com/de/impressum/).
To use the functions of the Customer Alliance widget it is necessary to save your IP address. This information is usually transferred to a Customer Alliance server in Germany and stored there. The provider of this website has no influence on this data transfer.
The use of the Customer Alliance Widget is in the interest of presenting the ratings of our hotel given on Customer Alliance. This represents a legitimate interest in the sense of Art. 6 Para. 1 lit. f GDPR.
More information on the handling of user data at Customer Alliance can be found in the Customer Alliance Data Protection Statement:
https://www.customer-alliance.com/de/datenschutzbestimmungen/
Matomo Analytics (formerly Piwik)
Scope of the processing of personal data
On this website we use the software "Matomo" (www.matomo.org), a service of the provider InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand. The software places a cookie (a text file) on your computer, which allows your browser to be recognized. If subpages of our website are called up, the following data is stored:
The data collected with Matomo is stored on our own servers. A transfer to third parties does not take place.
Legal basis
The legal basis on which we process data by means of Matomo is your consent according to Art. 6 Para. 1 lit. a GDPR, which you have given us when entering the website via the cookie consent banner. Furthermore, we assert legitimate interests according to Art. 6 Para. 1 lit. f GDPR, which are explained in more detail in the next section.
Purpose of data processing
We need the data in order to analyse the surfing behaviour of the users and to obtain information on the use of the individual components of the website. This enables us to constantly optimise the website and its user-friendliness. These purposes are our legitimate interest according to Art. 6 Para. 1 lit. f GDPR. By making the IP address anonymous, we consider the interest of users in the protection of personal data. The data will never be used to personally identify the user of the website and will not be merged with other data.
Duration of storage
The data is deleted when it is no longer required for our purposes.
Possibility of objection
You can object to the recording of data in the manner described above in three different ways:
CloudFlare
Our website uses functions from CloudFlare. The provider is CloudFlare, Inc. 665 3rd St. # 200, San Francisco, CA 94107, USA. CloudFlare offers a worldwide distributed content delivery network with DNS. Technically, the information transfer between your browser and our website is conducted via the CloudFlare network. CloudFlare is thus able to analyze the data traffic between users and our websites, for example to detect and ward off attacks on our services. CloudFlare may also store cookies on your computer for optimization and analysis. This serves to protect our legitimate interests in an optimal marketing of our offer, which predominate in the context of a balance of interests, in accordance with Art. 6 Para. 1 lit. f GDPR.
Cloudflare is a certified participant in the EU-US Privacy Shield Framework. Cloudflare is committed to handling all personal data contained by member states of the European Union (EU) in accordance with the Privacy Shield Framework in accordance with its applicable principles. For more information about the Privacy Shield Framework, see the U.S. Department of Commerce's Privacy Shield List at https://www.privacyshield.gov
Cloudflare collects statistical data about your visit to this website. The access data includes: Name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting party provider. Cloudflare uses the log data for statistical evaluations for the purpose of operation, security and optimization of the offer.
You can find information on the data collected there:
https://blog.cloudflare.com/what-cloudflare-logs/
You can find information on security and data protection at CloudFlare here:
https://www.cloudflare.com/privacypolicy/
Name and address of the controller
Party responsible for the processing of personal data for the purposes of the European Union General Data Protection Regulation (GDPR), or of other applicable data protection laws in the Member States of the European Union, and of other provisions relating to protection of personal data, is
Frankenhotel Drei Kronen
Memmelsdorf GmbH
Hauptstraße 19
96117 Memmelsdorf
Phone: +49 (0)951 - 944 330
Fax: +49 (0)951 - 944 33 66
E-Mail: info@drei-kronen.de
Managing Director: Swen-Christian Hollmann
Name and address of the data protection officer
SHIELD GmbH
Martin Vogel
Ohlrattweg 5
25497 Prisdorf
Phone: +49 (0)4101 / 80 50 600
E-Mail: info@shield-datenschutz.de
Memmelsdorf, May 2020
Amendments in Data Protection Statement
We reserve the right to amend our data protection practices and this data protection statement in order to adjust the aforesaid to reflect possible changes in relevant laws or regulations, or to meet your needs better. Possible amendments in our data protection practices will correspondingly be published here. Please inform yourself about the current date of our data protection policy.