Data Protection Statement of Frankenhotel Drei Kronen Memmelsdorf GmbH

Data Protection Statement of Hotel & Brauereigasthof Drei Kronen Memmelsdorf GmbH

We appreciate you visiting our websites and we thank you for your interest in our hotel & brewery inn. Protection of personal data is a very important issue for us. Therefore, the processing of personal data of a data subject, for instance of names, postal or e-mail addresses and phone numbers, is carried out in accordance with the applicable European and national legislation.

If data processing is necessary, but there is no legal basis for such processing, we generally request a consent from the data subject.

In the following chapters, our company Hotel & Brauereigasthof Drei Kronen Memmelsdorf GmbH (hereinafter called “our company”, “we”, “us” etc.) would like to inform the general public about nature, extent and purpose of the data processed. In this data protection statement the persons concerned shall furthermore be informed of the rights granted to them.

Right of revocation against any consent you may have given for data processing

If the data processing is based on Art. 6 Para. 1 lit. a GDPR, i.e. your express consent, you have the right to revoke this given consent at any time (pursuant to Art. 7 Para. 3 S. 1 GDPR). The respective legal basis on which processing is based can be found in this data protection statement.

The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation (pursuant to Art. 7 Para. 3 S. 2 GDPR).

Right to object to the collection of data in special cases; right to object to direct advertising

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Definitions

The data protection statement of our company is based on the terms, which the European legislative and regulatory authority uses in the EU General Data Protection Regulation (hereinafter called “GDPR”). Our data protection statement aims to be easy to read and to understand by general public as well as by our customers or business partners. To guarantee this we shall first explain the terms used.

We use in this data protections statement and on our internet homepage, inter alia, following terminology:

Personal data means any information relating to an identified or identifiable natural person ('data subject'). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data subject means any identified or identifiable natural person whose personal data is processed by the party responsible for the processing.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Controller or the party responsible for the processing means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Rights of the data subject

As the party affected by the processing of your data, you may claim certain rights under the GDPR and other relevant data protection regulations. Under the GDPR, you are entitled to claim the following specific rights as the data subject:

Right of access by the data subject

You have the right to request information on the data we hold about you from us at any time. This information includes, but is not limited to, the categories of data we process, the purposes for which it is processed, the source of the data if not collected directly from you, and, if applicable, the recipients with whom we have shared your data. You can obtain a copy of your data from us free of charge. If you require additional copies, we reserve the right to charge you for these copies.

Right to rectification

You have the right to request that we rectify inaccurate data relating to you. We will take appropriate steps to keep the data we store and process on an ongoing basis accurate, complete and current, based on the most up-to-date information available.

Right to erasure

You have the right to request that we erase your data, as long as the legal requirements for this are satisfied. This may be the case under Art. 17 GDPR if:

· the data is no longer required for the purposes for which it was collected or otherwise processed;

· you withdraw the consent on which data processing is based, and there is no other legal basis for processing;

· you lodge an objection to the processing of your data and there are no legitimate reasons for processing, or you object to data processing for direct marketing purposes;

· the data was processed unlawfully,

· and provided that processing is not required

· to ensure compliance with a legal obligation that requires us to process your data especially with regard to statutory retention periods;

· to establish, exercise or defend legal claims.

Right to restriction of processing

You have the right to request that we restrict processing of your data if:

· you dispute the accuracy of the data – in which case processing may be restricted during the time it takes to verify the accuracy of the data;

· processing is unlawful, and you reject erasure of your data, requesting that its usage be restricted instead;

· we no longer need your data, but you need it to establish, exercise or defend your rights;

· you have lodged an objection to its processing, as long as it is not certain that our legitimate reasons outweigh yours.

Right to data portability

You have the right to request that we transfer your data – if technically possible – to another responsible party. However, you may only enforce this right if data processing is based on your consent or is necessary for the performance of a contract. Rather than receiving a copy of your data, you may also ask us to submit the data directly to another responsible party specified by you.

Right to object

You have the right to object to the processing of your data at any time for reasons that arise from your particular situation, as long as data processing is based on your consent, on our legitimate interests or those of a third party. In this case, we will cease to process your data. This does not apply if we can show that there are compelling legitimate grounds for processing that outweigh your interests, or if we need your data for the establishment, exercise or defence of legal claims.

Right to revoke the declaration of consent

You have the right to withdraw your given consent at any time.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the EU General Data Protection Regulation (GDPR), other data protection laws applicable in the Member States of the European Union or other provisions of a data protection nature. A list of the state data protection officers and their contact details can be found at the following link:

https://www.bfdi.bund.de/DE/Service/Anschriften/anschriften_table.html (in German)

The data protection supervisory authority responsible for us is:

Bavarian State Office for Data Protection Supervision

Promenade 18

91522 Ansbach

or:

P.O. Box 1349

91504 Ansbach

Phone: +49 (0)981 180093-0

Email: poststelle@lda.bayern.de

Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing of personal data, the Art. 6 Para. 1 lit. a GDPR serves as legal basis.

In the processing of personal data required to fulfil a contract of which the data subject is a party, the Art. 6 Para. 1 lit. b GDPR serves as legal basis. This also applies to processing operations required to carry out pre-contractual measures.

Insofar as processing of personal data is required to fulfil a legal obligation to which we are subject, Art. 6 Para. 1 lit. c GDPR serves as legal basis.

If processing is necessary to safeguard the legitimate interests of our company or of a third party, and if the interest, fundamental rights and fundamental freedoms of the data subject do not prevail over the first mentioned interest, Art. 6 Para. 1 lit. f GDPR serves as legal basis for data processing.

Routine deletion and blocking of personal data

The controller processes (in this connection also: stores) the personal data of the data subject only for the period necessary to achieve the purpose of the storage or,

if the processing is required by the European legislative and regulatory authorities, or laid down in another law or regulation to which the controller is liable.

If the purpose of the storage ceases to apply, or if a storage period prescribed by the European directives and regulations or by any other relevant legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

Cooperation with processors and third parties

If we disclose data to other people and companies (processors or third parties) as part of our processing, transmit them to them or otherwise grant them access to the data, this will only be done on the basis of legal permission (e.g. if the data is transmitted to third parties, as to payment service providers, in accordance with Art. 6 Para. 1 lit. b GDPR for the fulfillment of the contract), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).

If we commission third parties to process data on the basis of a so-called "order processing contract", this is done on the basis of Art. 28 GDPR.

Privacy in recruitment and in the application process

The controller collects and processes personal data for the purposes of the application procedure. The processing can also be done electronically. This is particularly the case where an applicant submits the corresponding documents to the controller by means of electronic communications, e.g. by e-mail. If the controller concludes a contract of employment with one applicant, the transmitted data are stored for the purpose of executing the employment relationship in compliance with the statutory provisions. If the controller does not conclude a contract of employment with any of the applicants, the application documents will automatically be deleted six months after the notification of letter of rejection, provided that deletion does not conflict with any other legitimate interests of the controller. In this context other legitimate interest means for instance a burden of proof in legal proceedings pursuant to the General Law on Equal Treatment (AGG).

Information on video surveillance in our properties

Video surveillance is a particularly intensive form of processing personal data. Almost everyone feels uncomfortable when they are under video surveillance. This is also referred to as "surveillance pressure". Not being exposed to this pressure is almost one of the basic human needs.

Another human need, however, is the desire for security. Individuals and communities, but also inanimate things such as objects and systems, derive great benefit from an environment that is free of security risks or dangers.

Video surveillance is subject to strict data protection requirements for good reasons. On the other hand, the security interests of the controller must also be fairly assessed. Because often these interests are not limited to the controller alone. Employees, interested parties, suppliers, customers, tenants, guests, visitors, etc. may also have a need for security, which can be satisfied by a moderate and sensible use of video surveillance.

Even if some of the following information is already mentioned elsewhere in this data protection declaration, we would like to list all the information in this section of the text as it can also be found in a detailed information sign for video surveillance (information sheet according to Art. 13 GDPR):

Name and contact details of controller and, if applicable, his representative:

To be found at the bottom of this Data Protection Statement.

Contact details of the data protection officer:

To be found at the bottom of this Data Protection Statement.

Purposes and legal basis of data processing:

Investigation and detection of criminal offences as well as other security-related events.

Art. 6 Para. 1 lit. f EU General Data Protection Regulation.

Legitimate interests pursued:

Safety of employees, suppliers, guests, visitors, etc.

Protection of property, exercise of domiciliary rights.

Duration of storage or criteria for determining the duration:

In our properties, image data is usually deleted after 72 hours at the latest, insofar as the purpose of the storage has also ceased to apply at this time.

In doing so, we follow a recommendation of the independent data protection authorities of the federal and state governments (Data Protection Conference - DSK).

With a storage period of 72 hours, according to the DSK's justification, the supervisor can regularly pursue his security interests, while at the same time the interests of the data subjects worthy of protection remain protected.

If necessary, a special monitoring purpose may justify longer storage. However, this must be adequately justified.

Recipients or categories of recipients of the data (if data transfer takes place):

The data controller will not transfer the personal data to a third country or an international organisation.

Information on the rights of the data subject

See also the section "Rights of the data subject" at the top of this Data Protection Statement. For video surveillance in summary:

The data subject has the right to obtain confirmation from the controller as to whether personal data concerning him or her are being processed; if this is the case, he or she has a right of access to such personal data and to the information specified in Article 15 of the GDPR.

The data subject has the right to obtain from the controller the rectification without delay of inaccurate personal data concerning him or her and, where applicable, the completion of incomplete personal data (Article 16 GDPR).

The data subject has the right to obtain from the controller the erasure without delay of personal data concerning him or her, where one of the grounds listed in detail in Article 17 of the GDPR applies, e.g. where the data are no longer needed for the purposes pursued (right to erasure).

The data subject has the right to request the controller to restrict processing if one of the conditions listed in Art. 18 GDPR applies, e.g. if the data subject has objected to the processing, for the duration of the controller's review.

The data subject shall have the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her. The controller shall then no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims (Article 21 GDPR).

Without prejudice to any other administrative or judicial remedy, any data subject shall have the right to lodge a complaint with a supervisory authority if the data subject considers that the processing of personal data relating to him or her infringes the GDPR (Art. 77 GDPR). The data subject may exercise this right before a supervisory authority in the Member State of his or her residence, place of work or the place of the alleged infringement. In Bavaria, the competent supervisory authority is:

Bavarian State Office for Data Protection Supervision

Promenade 18

91522 Ansbach

or:

P.O. Box 1349

91504 Ansbach

Phone: +49 (0)981 180093-0

Email: poststelle@lda.bayern.de

Security of personal data

Our company shall take numerous technical and organizational measures in order to protect your personal data against accidental or illegal destruction, alteration, loss, unlawful disclosure or unauthorized access.

Nevertheless, for instance internet-based data transfer can principally bear gaps in the security, and therefore absolute protection cannot be guaranteed. For this reason, any data subject is free to communicate personal data to us in an alternative way, for instance by telephone.

Website Encryption

This site TLS-encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http: //" to "https: //" and by the lock symbol in the browser line.

If encryption is activated, the data that you transmit to us cannot be read by third parties.

Collection of general data and information

Our website collects a number of general data and information each time the website is accessed by data subject or an automated system. This general data and information is stored in the log files of the server. Following data can be collected:

• browser types and versions used

• operating system used by the accessing computer

• website from which an accessing system gets to our website (so called referrers)

• sub-websites, which are accessed via an accessing system on our website

• date and time of access to our website

• web protocol address (IP address)

• Internet service provider of the accessing system

• other similar data and information, which is used to protect our information technology systems against possible attacks

When using this general data and information, our company does not draw any conclusions about the data subject. In fact, this information is needed in order:

• to deliver the contents of our website correctly

• to optimize the content of our website as well as possibly the advertising for it

• to ensure long-term functionality of our information technology systems and of the technology on our website

• to provide law enforcement authorities with necessary information related to criminal prosecution in case of a cyberattack

This collected data and information is therefore evaluated by our company on the one hand statistically, and on the other hand to increase data protection and data security in our company, and last but not least to ensure the best possible level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by the data subject.

This data is not amalgamated with other data sources.

This data is recorded on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - the server log files must be recorded for this.

Request by E-Mail, Phone or Fax

If you contact us by e-mail, phone or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried.

The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - especially legal storage periods - remain unaffected.

Data transmission via web form

Data subject has an option to register on the website of the controller stating his or her personal data. During the registration process the respective entry windows indicate, which personal data are transmitted to the controller. The personal data entries made by the data subject are exclusively intended for internal use of the controller, this data is collected and stored for the purposes of own use. The controller can transmit the data to one or to several processor(s), e.g. to parcel service which also makes only internal use of the personal data and acts under the responsibility of the controller.

By registration on the website of the controller the following data is also stored: data subject’s IP address, which the internet service provider has assigned, the date and the exact time at the moment of the registration. These data are stored against the background of being the only way to prevent misuse of our services. If necessary, these data can enable clearing up offences or copyright infringements committed. Insofar it is necessary to store this data as to protect the controller. In general, these data are not transmitted to a third party, unless there is a legal obligation to a transmission, or the data transmission serves legal pursuit of rights or criminal prosecution.

When the data subject registers himself or herself on the website and voluntarily supplies personal data, it enables the controller to offer to him or her content and services, which can by the very nature of the issues only be offered to registered users.

Webshop

You can either place orders via our website as a guest without registering or register in our webshop as a customer for future orders. The advantage of registering is that you can log in to our shop directly with your user name and password for future orders without having to enter your contact details again. Your personal data will be transmitted to us for storage during the ordering process. If you place an order via our webshop, we collect the following data on this subpage:

· Salutation (optional)

· First name

· Surname

· Company name (optional)

· VAT ID. (optional)

· Country

· Street address

· Postcode

· Additional info (e.g. floor) (optional)

· Town/city

· Phone (optional)

· Email address

· An alternative delivery address

· Order note (optional)

If the delivery is to be sent to a different address, the following additional data can be entered:

· Salutation (optional)

· First name

· Surname

· Company name (optional)

· Country

· Street address

· Postcode

· Town/city

The data listed above is collected:

· to be able to identify you as our customer

· to be able to process, fulfil and process your order

· for correspondence with you

· for invoicing

· to process any existing liability claims and to assert any claims against you

· to ensure the technical administration of our website

· to manage our customer data

In order to complete the order process by clicking on the ‘Order with obligation to pay’ button, you must tick the following boxes:

· Confirmation that you have accepted the General Terms and Conditions and the cancellation policy and have taken note of the privacy policy

The data processing takes place in response to your order or registration and is required in accordance with Art. 6 Para. 1 lit. b GDPR for the purposes mentioned for the appropriate processing of your order and for the mutual fulfilment of obligations arising from the purchase contract. The personal data collected by us for the processing of your order will be stored until the expiry of the statutory retention obligation and then deleted, unless we are obliged to store it for a longer period of time in accordance with Article 6 Para. 1 lit. c GDPR due to tax and commercial law storage and documentation obligations (from HGB, StGB or AO) or you have consented to further storage in accordance with Art. 6 Para. 1 lit. a GDPR. Forwarding of data: Your personal data will only be passed on by us to third parties to the service partners involved in the processing of the contract, such as the logistics company commissioned with the delivery and the credit institution commissioned with payment matters. However, in cases where your personal data is passed on to third parties, the scope of the data transmitted is limited to the minimum necessary. Your personal data will not be transferred to third parties for purposes other than those mentioned above.

We will only pass on your personal data to third parties if:

· you have given your express consent to this in accordance with Art. 6 Para. 1 lit. a GDPR

· the disclosure pursuant to Art. 6 Para. 1 lit. f GDPR is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data

· in the event that there is a legal obligation for the disclosure pursuant to Art. 6 Para. 1 lit. c GDPR

· this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 Para. 1 lit. b GDPR

Klarna

If you select a Klarna payment service, the payment will be processed by Klarna Bank AB (publ) (https://www.klarna.com/ ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter ‘Klarna’). In order to enable payment processing, your personal data (first and last name, street, house number, postcode, city, gender, e-mail address, telephone number and IP address) as well as data related to the order (e.g. invoice amount, article, delivery type) will be passed on to Klarna for the purpose of identity and credit checks, provided that you have expressly consented to this in accordance with Art. 6 para. 1 lit. a GDPR as part of the ordering process. You can view the credit agencies to which your data may be forwarded here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/credit_rating_agencies

The credit assessment may include probability values (so-called score values). Where score values are incorporated into the outcome of the credit assessment, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of score values includes, among other factors, address data. The information obtained regarding the statistical probability of a payment default is used by Klarna to make a balanced decision about the initiation, execution, or termination of the contractual relationship. You can withdraw your consent at any time by notifying the data controller or Klarna. However, Klarna may still be entitled to process your personal data if this is necessary for the contractual payment processing. Your personal data will be handled in accordance with the applicable data protection regulations and as specified in Klarna's privacy policy for individuals residing in Germany or Austria:

Germany: https://cdn.klarna.com/1.0/shared/content/legal/terms/en/sofort_open_banking

Austria: https://cdn.klarna.com/1.0/shared/content/legal/terms/en/sofort_open_banking

PayPal

When paying via PayPal, credit card via PayPal, direct debit via PayPal, or—if offered—"purchase on account" or "instalment payment" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The transfer is carried out in accordance with Art. 6 Para. 1 lit. b GDPR and only to the extent necessary for payment processing. For the payment methods credit card via PayPal, direct debit via PayPal, or—if offered—"purchase on account" or "instalment payment" via PayPal, PayPal reserves the right to conduct a credit assessment. For this purpose, your payment data may be transmitted to credit agencies in accordance with Art. 6 Para. 1 lit. f GDPR based on PayPal's legitimate interest in determining your solvency. The result of the credit assessment regarding the statistical probability of payment default is used by PayPal to decide on the provision of the respective payment method. The credit assessment may include probability values (so-called score values). Where score values are incorporated into the outcome of the credit assessment, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of score values includes, among other factors, address data. For further information on data protection, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by notifying PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

SOFORT

When selecting the payment method "SOFORT," the payment processing is carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"), to whom we transmit the information provided during the ordering process, along with information about your order, in accordance with Art. 6 Para. 1 lit. b GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The transfer of your data is solely for the purpose of payment processing with the payment service provider SOFORT and only to the extent necessary. Further information on SOFORT's data protection provisions can be found at: https://cdn.klarna.com/1.0/shared/content/legal/terms/en/sofort_open_banking

Stripe

If you choose a payment method provided by the payment service provider Stripe, the payment processing is carried out via Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we transmit the information provided during the ordering process, along with information about your order (name, address, account number, bank sort code, possibly credit card number, invoice amount, currency, and transaction number), in accordance with Art. 6 Para. 1 lit. b GDPR. The transfer of your data is solely for the purpose of payment processing with Stripe Payments Europe Ltd. and only to the extent necessary. For more information on Stripe's data protection, please visit: https://stripe.com/en-gb/privacy

DHL Cash on Delivery

When selecting the payment method "DHL Cash on Delivery," the payment processing is carried out via the parcel delivery service of DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany; hereinafter referred to as "DHL"), to whom we transmit the information about your order provided during the ordering process, in accordance with Art. 6 Para. 1 lit. b GDPR. The transfer of your data is solely for the purpose of shipping and payment processing with DHL. A transmission fee of €2.00 is incurred, which is to be paid on-site to the parcel delivery service. The transmission fee of €2.00 covers all costs incurred by DHL for transferring the invoice amount to our account. Further information on DHL's data protection provisions can be found at: https://www.dhl.de/en/toolbar/footer/data-protection.html

Booking system DIRS21

On this website, we use the online booking tool DIRS21 from TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany, to facilitate the online booking of accommodation and other travel services and to process enquiries.

We would like to strengthen your trust in the DIRS21 booking system integrated on this website and make the booking procedure and the handling of the data collected during the booking process transparent for you. For this reason, you will find out here what information is requested from you and how this information is processed.

It is not necessary for you to provide any personal information in order to check availability with hotels and other hosts.

If you wish to book a free room or a package, personal data of yours is required for the booking, in particular name, address, telephone number and your e-mail address. These data are stored in the system under a booking number for each booking and are communicated to the booked host by fax. The booked host can view this data again at any time in a protected customer area accessible only to him/her. An export or automatic further processing is not possible. We would like to expressly point out that your e-mail address in particular will not be used for advertising or mass mail purposes.

We may use third-party service providers to process your personal data on our behalf for the above-mentioned purposes. For example, we may share some information about you with these third parties so that they can contact you directly by e-mail (for example, to receive a subsequent evaluation of your travel experience).

The DIRS21 booking system does not use "cookies".

The legal basis for the processing of personal data for online bookings made through DIRS21 is Art. 6 Para. 1 lit. b GDPR. With regard to voluntary data, the legal basis for the processing of data is Art. 6 Para. 1 lit. a GDPR.

As a user of the DIRS21 booking system integrated on this website, the operator "TourOnline AG" will provide you with information on what information has been recorded by the system. This service is free of charge. If required, please send an e-mail to kundenservice@dirs21.de or call the DIRS21 customer hotline on +49-7153-925050.

If you so wish, the operator "TourOnline AG" will delete the personal data recorded in the DIRS21 booking system as soon as the date of arrival notified by the booking is reached. This service is free of charge, if required please contact us by e-mail at kundenservice@dirs21.de or call the DIRS21 customer hotline at +49-7153-925050. You will then receive a confirmation of the deletion of your data.

Further information on data protection can be found in the TourOnline AG data protection declaration at https://www.dirs21.de/en/privacy/

straiv

In our hotel we use “straiv”, a solution by Straiv GmbH, Industriestraße 23, 70565 Stuttgart. This enables hotels to provide guests with information (e.g. digital guest folder; guest messaging) and services (e.g. digital check-in and check-out including registration form, etc.) digitally on the guest's end device at every stage of the stay. The hotel has the decision-making authority over the provision of the content and services.

Personal data is only collected if you provide it to us of your own accord, unless legal regulations require the collection or storage of any data. For the use of various services, the entry of personal data is necessary for validation purposes, among other things, in order to determine whether you are entitled to request/use a service at all. This includes in particular the following data categories of (current and future) hotel guests:

· Cookie ID, geo-data, room number

· Transaction data (e.g. modules used and duration of visit)

· Booking data (e.g. booking number, arrival and departure dates).

Not all of the above data categories are actually always collected or queried. This is due to the settings made individually by the hotel. No other personal data is collected. The use of the solution/software is in principle also possible without user registration. You will be asked at least once for your consent regarding these data protection provisions when sending or ordering services.

Categories of recipients:

· Public authorities in the case of overriding legal provisions.

· Other external bodies, insofar as the person concerned has given his or her consent or a transfer is permissible for overriding interest.

· The respective hotel and its employees who have access to the system and hold any authorisations.

The data processing is based on your consent pursuant to Art. 6 Para. 1 lit. a GDPR. You can revoke this consent at any time. The legality of the data processing operations already carried out remains unaffected by the revocation.

We have concluded a so-called Data Processing Addendum (“DPA”) with straiv in accordance with Art. 28 GDPR. In this contract, we oblige this service provider to protect the data of our guests and not to pass them on to third parties. In addition, straiv takes all technical and organizational measures to protect your data.

For more information on data protection by straiv, please visit https://straiv.io/en/legal/privacy/

Voucher purchase via SmartGuest

On our website we have integrated the voucher and ticket system of Smart Guest GmbH & Co.KG, Bergstraße 19, 23669 Timmendorfer Strand to order vouchers (hereinafter referred to as ‘SmartGuest’).

If you order vouchers from us, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. Mandatory information required for the execution of the contracts is marked separately, further information is voluntary. The data is entered in an input mask and transmitted to us and saved. The following data is collected during the booking process:

Mandatory information:

· First name (if applicable, also for a different delivery address)

· Surname (if applicable, also for a different delivery address)

· Street and house number (if applicable, also for a different delivery address)

· Postcode (if applicable, also for a different delivery address)

· City (if applicable, also for a different delivery address)

· Country (if applicable, also for different delivery address)

· E-mail address

· Payment method

· Password (only when creating a customer account)

Optional information:

· Salutation (if applicable, also for different delivery address)

· Federal state

The following data is also stored at the time the voucher is ordered:

· The user's IP address

· Date and time of the booking

· Order number

· value

· product number

Your consent is obtained for the processing of the data as part of the sending process and reference is made to this Data Protection Statement and our GTC.

In addition, the data will only be passed on to third parties if the transfer is necessary for the purpose of contract execution or for billing purposes or for collecting the fee or if you have given your express consent. In this regard, we only pass on the data required in each case. The data recipients are typically delivery / shipping companies, payment institutions, payment service providers and, in the event of payment default, also collection agencies.

A Data Processing Agreement (‘DPA’) was concluded with Smart Guest GmbH & Co.KG in accordance with Art. 28 Para. 3 GDPR.

The legal basis is Art. 6 Para. 1 lit. b GDPR. Regarding the voluntary data, the legal basis for the processing of the data is Art. 6 Para. 1 lit. a GDPR.

The mandatory data collected is required for the fulfillment of the contract with the user (for the purpose of sending the goods and confirming the content of the contract). We therefore use the data to answer your inquiries, to process your booking, if necessary to check creditworthiness or to collect a debt and for the purpose of technical administration of the websites. The voluntary information is provided for the prevention of misuse and, if necessary, for the investigation of criminal offences. We may also process the data you provide to inform you about other interesting products from our portfolio or to send you e-mails with information.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. We are required by commercial and tax law to store your address, payment and order data for a period of ten years after the execution of the contract. However, we will restrict processing after six years, i.e. your data will only be used to comply with legal obligations. If a continuing obligation exists between us and the user, we store the data for the entire term of the contract and for ten years thereafter (see above). Regarding data provided voluntarily, we will delete the data upon expiration of six years after execution of the contract, provided that no further contract is concluded with the user during this period; in this case, the data will be deleted upon expiration of six years after execution of the last contract.

If the data is required for the performance of a contract or for the execution of pre-contractual measures, early deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion. Otherwise, you are free to have the personal data provided during registration completely deleted from the data stock of the responsible party. Regarding the voluntary data, you can declare your revocation to the person responsible at any time. In this case, the voluntary data will be deleted immediately.

More information on data protection at SmartGuest can be found at: https://smart-guest.de/datenschutz/ (in German)

Table reservation via OpenTable

On our website you have the option of making a reservation using OpenTable. OpenTable is a service of OpenTable GmbH, Zeil 109, Frankfurt 60313. If you click a corresponding button on our website, you will be redirected to Open Table and can enter your reservation data there.

As part of the reservation process, Open Table will provide us with your data (first and last name, email address and telephone number, optional occasion or special requests). OpenTable processes this data in its system on our behalf. We receive anonymized aggregated statistical data from OpenTable e.g. about the number of guests per time unit, first-time guests, sources of the booking and number of guests per reservation. Your personal data will be used by us to process your reservation and will be deleted after the statutory storage periods have expired.

OpenTable is used in accordance with Art. 6 Para. 1 lit. f GDPR. It takes place in the legitimate interest of a customer-friendly booking option for our services, as well as for the subsequent fulfillment of your reservation in accordance with Art. 6 Para. 1 lit b GDPR.

You can view Open Table's privacy policy here: https://www.opentable.de/legal/corporate-contact-information

Sending newsletters with CleverReach

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

The processing of the data entered in the newsletter registration form takes place exclusively on the basis of your consent in accordance with Art. 6 Para. 1 lit. a GDPR. You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing that has already taken place remains unaffected by the revocation.

The data you have deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you unsubscribe from the newsletter. Data that we have stored for other purposes remains unaffected.

This website uses the services of CleverReach for sending newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede.

CleverReach is a service with which the dispatch of newsletters can be organized and analyzed. If you enter data for the purpose of receiving the newsletter (e.g. email address), it will be stored on the CleverReach servers in Germany and Ireland.

With the help of CleverReach we can analyze our newsletter campaigns. If you open an email sent with CleverReach, a file contained in the email (so-called web beacon) connects to the CleverReach servers. In this way it can be determined whether a newsletter message has been opened and which links have been clicked on. In addition, technical information is recorded (e.g. time of access, IP address, browser type and operating system). This information is used only for statistical analysis of newsletter campaigns. The results of these analyzes can be used to better adapt future newsletters to the interests of the recipients. For more information on data analysis through the CleverReach newsletter, go to: https://www.cleverreach.com/de/funktion/reporting-und-tracking/

If you do not want analysis by CleverReach, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message.

Data processing is based on your consent in accordance with Art. 6 Para. 1 lit. a GDPR. You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing that has already taken place remains unaffected by the revocation.

The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you unsubscribe from the newsletter, both from our servers and from CleverReach's servers. Data that we have stored for other purposes remains unaffected.

We have concluded a Data Processing Agreement (‘DPA’) with CleverReach within the meaning of Art. 28 Para. 3 GDPR. In this contract, we oblige CleverReach to protect our customers' data and not to pass it on to third parties.

For more information, see CleverReach's privacy policy at: https://www.cleverreach.com/en-de/privacy-policy/

Links to other websites

Our websites contain links to other websites (so called external links).

Our company is as a supplier responsible for the contents of our own as required by the European and national legislation in force. Our own contents are to be distinguished from links to contents provided by other suppliers. We have no influence over whether or not operators of other websites comply with the European and national data protection regulations in force. Please learn more about the data protection statements on the websites of the respective suppliers.

Cookies

We use cookies in order to further improve our internet presentation for you, make it more user-friendly and to tailor it as well as possible to meet your needs. Cookies are small text data files, which a webserver sends to your internet browser when you visit a website. The cookies are stored locally on your terminal (personal computer, notebook, tablet, smartphone etc.).

Numerous websites and servers use cookies. Many cookies contain so called cookie ID, which is a unique identifier of the cookie. Cookie ID consists of a string of characters through which websites and servers can trace back the actual web browser, on which the cookie is stored. This allows the visited web pages and servers to distinguish the individual browser of the data subject from other web browsers that contain other cookies. A specific web browser can be recognized and identified by the unique cookie ID. The purpose of this information is to automatically recognize you and to facilitate your navigation, when you visit the website again with the same device.

You can also consent or reject cookies - also for web tracking - via the settings of your web browser. You can configure your web browser so that it blocks cookies generally, or you will be warned in advance when a new cookie is about to be stored. In this case, however, the functionality of the website may be impaired (for example when placing orders). Your browser also offers a function to delete cookies (for instance by choosing “Clear browsing data”. This is possible in all common web browsers. Further information can be found in the user manual or in the settings of your browser.

First-party cookies: First-party cookies are permanent cookies that are stored on the computer and only lose their validity when the expiry date assigned to them has expired. The word "party" refers to the domain from which the cookie originated. In contrast to third-party cookies, first-party cookies usually come from the website operator itself. They are therefore not accessible to browsers across domains. For example, website A assigns a cookie A, which is not recognized by website B, but can only be recognized by website A. This means that data cannot be passed on to third parties.

Third-party cookies: With a third-party cookie, the cookie is set and recorded by a third party. These cookies are mostly used by advertisers who use their cookies on other websites to collect information about website visitors using the cookies. These are data records that are stored in the user's web browser when he visits a page with the advertisement. If he visits a page with advertising from the same provider again, he will be recognized.

Other distinguishing characteristics:

Transient cookies: Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.

Persistent cookies: Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete the cookies at any time in the security settings of your browser.

Cookie consent tool Tarteaucitron.js

We use the consent management tool Tarteaucitron.js to obtain and document your consent to the storage of certain cookies on your end device or to the use of certain technologies in accordance with data protection law.

This tool is hosted locally on our web server; no data is transferred to third parties.

When you visit our website, Tarteaucitron is loaded and stores your consent decision in a technically necessary cookie.

The processing is carried out on the basis of Art. 6 Para. 1 lit. c GDPR in order to fulfil our legal obligation to obtain your consent in accordance with data protection regulations.

You can revoke or adjust your consent at any time by accessing the corresponding settings in the consent banner or deleting cookies stored in your browser.

Matomo

This website uses the open source web analytics service Matomo, a service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769, (hereinafter referred to as "Matomo").

Through Matomo, we are able to collect and analyze data on the use of our website-by-website visitors. This enables us to find out, for instance, when which page views occurred and from which region they came. In addition, we collect various log files (e.g. IP address, referrer, browser, and operating system used) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases, etc.).

The use of this analysis tool is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user patterns, in order to optimize the operator’s web offerings and advertising. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at anytime.

IP anonymization

For analysis with Matomo we use IP anonymization. Your IP address is shortened before the analysis, so that it is no longer clearly assignable to you.

Analysis without cookies

We have configured Matomo in such a way that Matomo will not store cookies in your browser.

Hosting

We host Matomo exclusively on our own servers so that all analysis data remains with us and is not passed on.

CloudFlare (Content Delivery Network)

We use the “Cloudflare” service provided by Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA. (hereinafter referred to as “Cloudflare”).

Cloudflare offers a content delivery network with DNS that is available worldwide. As a result, the information transfer that occurs between your browser and our website is technically routed via Cloudflare’s network. This enables Cloudflare to analyze data transactions between your browser and our website and to work as a filter between our servers and potentially malicious data traffic from the Internet.

In this context, Cloudflare may also use cookies or other technologies deployed to recognize Internet users, which shall, however, only be used for the herein described purpose.

The storage and processing of the collected data takes place in the USA, i.e. a third country for which there is no adequacy decision by the European Commission.

However, Cloudflare bases the data transfer to the USA on the EU-U.S. Data Privacy Framework of the European Commission.

The use of Cloudflare is based on our legitimate interest in a provision of our website offerings that is as error free and secure as possible (Art. 6 Para. 1 lit. f GDPR).

We have concluded a Data Processing Agreement (“DPA”) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.

For more information on Cloudflare’s security precautions and data privacy policies, please follow this link: https://www.cloudflare.com/privacypolicy/

Bunny.net (Content Delivery Network)

Our website uses the Content Delivery Network (CDN) Bunny.net, a service provided by BunnyWay d.o.o., Cesta komandanta Staneta 4A, 1215 Ljubljana, Slovenia (hereinafter referred to as ‘Bunny.net’).

Bunny.net enables us to provide static content such as images, scripts and stylesheets via a network of distributed servers (so-called ‘points of presence’). This enables us to deliver our website faster and more reliably worldwide.

For this purpose, Bunny.net stores technical information about access to our website, including:

IP address of the accessing device
visited website (URL)
referrer URL (the previously visited page)
Operating system used
browser used

This data is collected automatically to ensure the secure and efficient provision of our website.

BunnyWay d.o.o. is based in the European Economic Area (EEA). There is no transfer of personal data to a third country that is unsafe under data protection law. Data processing takes place within the EEA, which ensures a standardised and adequate level of data protection.

Processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR. Our legitimate interest lies in the optimised and secure provision of our online offering and in the efficient management of web content.

A Data Processing Agreement (‘DPA’) has been concluded between us and BunnyWay d.o.o. in accordance with Art. 28 GDPR. This contract stipulates that Bunny.net processes personal data exclusively in accordance with our instructions and in compliance with the applicable data protection regulations.

Further information on data protection at Bunny.net can be found at https://bunny.net/privacy/

Integration of the VGN timetable

We integrate the current timetable of Verkehrsverbund Großraum Nürnberg GmbH, Plärrerstraße 23, 90443 Nuremberg (hereinafter referred to as ‘VGN’) on our website.

This is done by displaying content that is retrieved directly from the VGN servers. This establishes a connection to the VGN servers, whereby your IP address is transmitted for technical reasons. No other personal data is transmitted.

The integration is based on our legitimate interest in a user-friendly and informative design of our online offer (Art. 6 Para. 1 lit. f GDPR).

Further information on data protection at VGN can be found at: https://www.vgn.de/en/privacy-policy/

Our social media presences

Data processing through social networks

We maintain publicly accessible profiles on social networks. The social networks used by us in detail can be found below.

Social networks such as Facebook, ‘X’, etc. can generally analyze your user behavior extensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). By visiting our social media presences, numerous data protection-relevant processing operations are triggered. In detail:

If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected under certain circumstances if you are not logged in or do not have an account with the respective social media portal. In this case, this data collection takes place, for example, via cookies that are stored on your end device or by recording your IP address.

With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, you can be shown interest-based advertising inside and outside the respective social media presence. Provided you have an account with the respective social network, the interest-based advertising may be displayed on all devices on which you are or were logged in.

Please also note that we cannot track all processing on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and data protection provisions of the respective social media portals.

Legal basis

Our social media presences are intended to ensure the most comprehensive presence possible on the Internet. This is a legitimate interest within the meaning of Art. 6 Para 1 lit. f GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which are to be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 Para. 1 lit. a GDPR).

Controller and assertion of rights

If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. In principle, you can assert your rights (information, correction, deletion, restriction of processing, data portability and complaint) both vis-à-vis us and vis-à-vis the operator of the respective social media portal (e.g. vis-à-vis Facebook).

Please note that despite the joint responsibility with the social media portal operators, we do not have full influence on the data processing operations of the social media portals. Our options are largely determined by the corporate policy of the respective provider.

Storage period

The data collected directly by us via the social media presence will be deleted from our systems as soon as the purpose for storing it no longer applies, you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies. Stored cookies remain on your terminal device until you delete them. Mandatory legal provisions - in particular retention periods - remain unaffected.

We have no influence on the storage period of your data, which is stored by the operators of social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

Facebook

We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (hereinafter referred to as "Facebook"). According to Facebook, the collected data is also transferred to the USA and other third countries.

We have concluded a joint processing agreement (Controller Addendum) with Facebook.

This agreement specifies which data processing operations we or Facebook are responsible for when you visit our Facebook page. You can view this agreement at the following link:

https://www.facebook.com/legal/terms/page_controller_addendum

You can adjust your advertising settings independently in your user account. To do so, click on the following link and log in:

https://www.facebook.com/settings?tab=ads

For details, please refer to Facebook's privacy policy: https://www.facebook.com/privacy/center/

Instagram

We have a profile on Instagram. The provider is Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. For details on how they handle your personal data, please refer to Instagram's privacy policy: https://privacycenter.instagram.com/

Name and address of the controller:

Party responsible for the processing of personal data for the purposes of the European Union General Data Protection Regulation (GDPR), or of other applicable data protection laws in the Member States of the European Union, and of other provisions relating to protection of personal data, is

Frankenhotel Drei Kronen

Memmelsdorf GmbH

Hauptstraße 19

96117 Memmelsdorf

Phone: +49 (0)951 - 944 330

Fax: +49 (0)951 - 944 33 66

Email: info@drei-kronen.de

ManagingDirector:

Swen-Christian Hollmann

Name and address of the data protection officer:

SHIELD GmbH

Martin Vogel

Ohlrattweg 5

25497 Prisdorf

Phone: +49 (0)4101 - 80 50 600

Email: info@shield-datenschutz.de

Memmelsdorf, May 2025

Amendments in Data Protection Statement

We reserve the right to amend our data protection practices and this data protection statement in order to adjust the aforesaid to reflect possible changes in relevant laws or regulations, or to meet your needs better. Possible amendments in our data protection practices will correspondingly be published here. Please inform yourself about the current date of our data protection policy.